Analytics
Reports
Performance across contacts, campaigns, conversations, and segments.
Contacts
10
+1 this week
Revenue
₹0
– last 7 days
Campaign Reach
5
+25% vs prev. period
Conversations
3
+2 last 7 days
Conversation metrics
Total conversations
3
last 7 days
Resolution rate
67%
2 of 3 resolved
Avg. sentiment
Neutral
score: 0.12
Avg. response time
4h 12m
agent response
Campaign performance
| Campaign | Ch. | Reach | Opens | Open rate |
|---|---|---|---|---|
| Cart Recovery — Price Objection | 💬 | 87 | 47 | 54% |
| Welcome New Customer — Pongal Offer | 💬 | 124 | 84 | 68% |
Segment health
| Segment | Members | Entries 7d | Exits 7d | Net |
|---|---|---|---|---|
| High-Value with Competitor Risk | 24 | +3 | -1 | +2 |
| Cart Abandoners | 87 | +12 | -5 | +7 |
| Churned High LTV | 15 | +0 | -2 | -2 |